Terms and Conditions

1. General Agreement

These Terms and Conditions (“Agreement”) govern the services provided by Tech@Home (“Company”) to the Client (“Client”). By requesting and accepting services, the Client agrees to the terms set forth below.

2. Services Provided

The Company provides IT support and technical services, including but not limited to troubleshooting, repair, maintenance, and consulting.

3. Billing Policy

  • Hourly Rate: On-Site services are charged at an hourly rate (subject to change) and may include items at service rates.
  • Minimum Billing: A minimum of one (1) hour will be billed for any service engagement.
  • Incremental Billing: After the first hour, time is billed in half-hour increments.
  • Service Rate: Services may be charged at a service specific rate when work is quoted (subject to change), done on-site or done off-site.
  • Additional Charges: Travel time, expenses, or hardware/software costs may incur additional charges, which will be communicated to the Client in advance.

4. Payment Terms

  • Invoices: Payment is due upon receipt of the invoice unless otherwise agreed in writing.
  • Overdue Payments: Overdue invoices are subject to interest charges of 2% per month (compounded monthly) until paid in full.
  • Accepted Payment Methods: cash, cheque, credit card, bank transfer.

Payment of an invoice or acceptance of a quote constitutes acknowledgment and acceptance of all terms and conditions outlined in this Agreement.

5. Client Responsibilities

The Client agrees to:

  • Provide accurate and complete information about their IT needs.
  • Ensure access to necessary equipment, software, and facilities.
  • Maintain backups of all critical data before the Company performs any services.

The Company will not be responsible for any data loss, corruption, or other issues that may arise during the provision of services.

6. Limitation of Liability

The Company will perform services in a professional and timely manner. However:

  • Errors and Omissions Exemption: The Company shall not be held liable for any errors, omissions, or inaccuracies in the services provided, except where gross negligence or intentional misconduct is proven.
  • Property Damage Exemption: The Company is not responsible for any incidental or consequential damage to the Client’s property, including hardware, software, or equipment, arising from the provision of services, except in cases of gross negligence or intentional misconduct.
  • No Warranties: The Company provides services “as is” and makes no warranties, express or implied, regarding the suitability, performance, or results of the services unless explicitly stated in writing.

The Company is not liable for delays or failures caused by circumstances beyond its control.

7. Confidentiality

Both parties agree to maintain the confidentiality of any sensitive information disclosed during the engagement.

8. Termination of Services

Either party may terminate the service agreement with written notice. The Client is responsible for payment of all services rendered up to the date of termination.

9. Governing Law

This Agreement shall be governed by the laws of the Province of Ontario, Canada. Any disputes arising under this Agreement shall be subject to the exclusive jurisdiction of the courts of Ontario.

Acknowledgment and Acceptance
By engaging the Company for services, the Client acknowledges that they have read, understood, and agreed to these Terms and Conditions. Payment of an invoice or acceptance of a quote is deemed acknowledgment and acceptance of these Terms and Conditions.